Policy file
Complaints and feedback
Tell us first. We will listen, look into it and reply in writing.
About Immi Worldwide
If you are unhappy with anything Immi Worldwide has done, or with information on this site, please write to complaints@careercalling.com.au or call 1800 266 160. Immi Worldwide is operated by Career Calling International Pty Ltd (ABN 53 162 651 238), part of the CAQA group. Tell us what happened, when, and what you would like us to do.
How we handle it
- We acknowledge your complaint within 5 business days.
- A person who was not involved looks into it.
- We aim to give you a written response within 30 days, and tell you if it will take longer.
- Making a complaint costs nothing and will not affect how we treat you.
About a registered agent
If your complaint is about visa advice or services from the registered migration agent we referred you to, Sukh Sandhu, Registered Migration Agent, MARN 1384130, raise it with the agent first, through The Immigration Worldwide Pty Ltd on 1800 266 160. The OMARA Consumer Guide explains what to expect. You can also tell us, and we will pass it on with your consent.
Complaints to OMARA
If a complaint about a registered migration agent is not resolved, you can complain to the Office of the Migration Agents Registration Authority (OMARA), which regulates registered migration agents. Use the OMARA make a complaint page. OMARA does not deal with complaints about Immi Worldwide's own general information or settlement services, because they are not immigration assistance.
Other bodies
- Privacy complaints that we have not resolved: the Office of the Australian Information Commissioner.
- Consumer issues: Consumer Affairs Victoria.
- Complaints about a training provider: the provider first, then its regulator, as set out in the provider's own complaints policy.
Feedback and stories
We welcome feedback of every kind at info@caqa.com.au. Client stories are published only with the client's written consent, in their own words, and we do not remove fair negative feedback.